Returns Policy

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01205460385 between 9:00 am and 7:00 pm, or log onto the website, and check the status of your order in your account.

If you do want to arrange the return of an item, simply call our friendly Customer Care team on 01205460385 from 9:00 am to 7:00 pm, and they will explain how to return the items.

If you are returning a product because it is faulty or something is wrong, then we will pay for it to be returned to us. The Customer Care Team will arrange for cost you incur to be refunded.

Any none faulty return must be shipped back in full re-saleable order with original undamaged packaging.

You can return any item for any reason whatsoever, even if you have just changed your mind, within 14 days of receipt of the order. This is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000.

We want you to be absolutely happy with our products and services, so we provide the simple Eagle6 Airsoft guarantee: if on receiving your item you are unhappy with your item for any reason, then simply send it back to us. We will replace or refund the item.

This guarantee ensures that if you are unsure about what you are purchasing, you have the peace of mind of knowing that we are here to help. In addition, if you decide that you made a mistake or you change your mind, then please send the goods back within 14 days of receipt. Sadly, this can only apply to standard range products; we cannot accept back any item that has been made to order i.e. two tone airsoft equipment.

Upon signing for the delivery you are accepting the correct delivery for your items, however, we do understand that you might not be able to open your package straight away, so you have up to 48 Hours to advise us of missing / incorrect items.

If you do decide to return anything for whatever reason, then please contact [email protected] to inform us of the return.

If you do send goods back for any reason other than a fault, you will normally be asked to pay the carriage charges. We would just have to recover the costs in our prices. We would rather be completely straight with you, keep our prices as low as possible, and just ask you to pay if you choose to return anything.

Internal / Upgrade Part Specific Returns

Due the the very nature of these parts often requiring quite complex installation by technicians, we cannot warranty any item which has been installed by you, the user, and has then subseqently failed. This is deemed as user error and not covered by any warranty, no mater how much you may think it may be a manufacturing fault. This is our policy and we respectfully request you respect that. If you are not happy with this warranty then do not buy the products, or utilize our workshop which has years of gun tech experience to have the parts professionally installed, which will then be covered with a 3 month warranty.  The only way we can accept internal / upgrade part returns is if they are in an unused state in their complete original packaging, or if they have arrived in a state that you are not happy with. We will then be happy to exchange, or return your product at our expense.

Weapon Specific Returns

The stated Feet Per Second (FPS) listed is based on the first unit taken into stock from our suppliers. We check this ourselves in store using xcortec Brand Chronometers. Subsequent units on new deliveries, or new production runs may deviate from this figure substantially. If the power level of the unit is of particular importance to you, the end user, please contact us at the time of purchase, and we will try our best to cater to your needs.

Modified Returns

Please note, we can only accept returns which are returned to us unmodified from their original state. This includes changes, or permanent modifications to the Internal or External components of the weapon, included but not limited to: Gearbox Work (Such as Gears, Pistons, Triggers, Nozzles and Motor), or Barrel Cutting, Changing, Spraying of the Weapon, Removal of Two-Tone. This includes disassembly weapons, with the exception of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning).

We cannot accept returns which have had work carried out by other Retailers, or Airsoft Techs such as an attempted repair. 

User Error

If any problems arise from user error, we cannot accept a return, however, we will help you in repairing the problem. Examples of User Error are, and not limited to:

• Weapon Modification
  We do understand that users like to modify their weapons, however, once a permanent modification has been made, or if the weapon has been taken apart outside of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning). 
   
• Stripping a Weapon Completely during Cleaning
  Typically, stripping and cleaning a pistol only entails splitting the Slide and Frame, and cleaning the Barrel, wiping dirt from moving parts, and applying fresh lubricant. Removing parts, such as the trigger mechanism, and damaging them is concidered user error.
  
  Typically,  stripping and cleaning an AEG / Gas Blowback Rifle entails removing the inner barrel for cleaning. Any further work, such as Gearbox Maintainance, should be carried out by our Shop Technicians.
  
  For further help on maintaining weapons please feel free to call us on 01205460385.
   
• Use of Poor Quality BBs
  Please don't use Cheap / Low Quality BBs in Airsoft Replicas supplied by us. If we find evidence that low quality BBs have been used, we cannot accept a return. Unfortunately, more and more RIFs are being booked in to our workshop with damage caused by a poor choice of BB. Poor quality BBs are BBs which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks, or poor weighting ratio. We recommend using BBs supplied by: ASG, G&G, King Arms, BB Bastard, and Amoeba. If we feature the BBs on our website, they are safe to use with your Airsoft Weapons.
   
• Damage by Dropping, Force Damage and Debris
  Although Airsoft Guns are typically built and designed to last, they are toys, and are not manufactured to the same quality as Real Firearms. As such, dropping, hitting, throwing, and dipping in mud can cause permanent damage to Airsoft Replicas. We cannot accept returns of weapons that have been obviously mistreated, with parts missing, and broken.
   
• Use of the incorrect Charging unit
  Please ensure that when charging batteries the correct Charging unit is used. For example, do not use a Li-Po Charger to charge a Ni-Mh battery, or a Ni-Mh Charger to charge a Li-Po Battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.
   
• Use of 11.1v or Higher Li-Po Batteries
  High Voltage / Discharge batteries can cause permanant damage to AEG internals, please see the section below for further infomation.

Airsoft AEG Specific Returns

11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages voids all warranty on all AEGs supplied by Eagle6 Ltd. This includes units where manufacturers, suppliers, other retailers, or the airsoft media state that a unit is 11.1V LiPo ready.

Returns Related to included Free Chargers / Batteries

Unfortunately, we cannot accept returns of Batteries and Chargers that come supplied in a bundle with a weapon, as these are considered free gifts, and are typically of a lower quality than other available chargers and batteries. For example, batteries supplied for free with weapons usually feature a low mAh rating, and feature a low charge capacity.

We recommend that when purchasing an Airsoft Weapon you also purchase a new Battery and Charger (if required) for maximum reliability.

Our returns address is:

Our Store Address remains the same:

Frequently asked Questions

What is you workshop's turnaround time?

Typically its 3 - 5 days, you can call us on 01205460385 to check to see how busy our workshop is, but you can pretty much assume at any moment there is at least 1 - 5 guns in at our workshop waiting to be done.

What are your workshop's capabilities?

We specialize in Tokyo Marui guns, with a specialty for the Next Generation Range of A.E.G's. We are happy to work on any gun from the Tokyo Marui range as a Tokyo Marui Service Center. If you are a local airsoft to this store, we might consider working on other brands. We would recommend you come in a speak to us, this greatly depends on workshop's availability.  We have spent a substantially amount of time, and money making sure we have laid the foundations for fast turnaround times, specifically for Tokyo Marui Servicing. 

What is your returns period?

Our returns period is 14 days from when you initally recived the item. If you no longer want the item, you can return it to us with the origional packaging, however, we will be unable to refund your postage.

How long is your warranty period?

The warranty period for all items we sell is one month from the receipt of your product. We can replace your product if it was received damaged or broken through normal use, but not if it was through user error. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss replacement, or the fixing of your item. Please note this warranty does not cover items which require some kind of installation in, or on a gun. If these break during, or after installation, this is deemed as user error, as we have no way of knowing how it was installed, that may have caused it to fail, thus we can only warranty internal AEG parts if installed by our workshop.  

How do I arrange a return?

To arrange a return please contact us via Telephone, and we will talk you through the steps required to return your items. This typically means explaining your reason over phone, or email and returning it to us. If the product is faulty, you will receive a refund for the cost of your post.

Can I cancel orders which have not been dispatched?

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01205460385 between 9:00am and 7:00pm

What is your returns address?

Our returns address has recently been updated.

How can I contact you?

You can contact our order processing department using the following options:

• Telephone: 01205460385
• E-mail: [email protected]