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Frequently Asked Questions

Frequently Asked Questions

Frequently asked Questions

What is you workshop turnaround time?

Typically its 3 - 5 days, you can call us on 01205460385 to check to see how busy our workshop is, but you can pretty much assume at any moment there is at least 1 - 5 guns in at our workshop waiting to be done.

What is your workshop capability's?

We specialize in Tokyo Marui guns with a specialty for the Next Generation Range of A.E.G's.  We are happy to work on any gun from the Tokyo Marui range as a Tokyo Marui Service Center.  If you are a local airsoft to this store we might consider working on other brands, we would recommend you come in a speak to us, this greatly depends on workshop availability.  We have spent a substantially amount of time and money making sure we have laid the foundations for fast turnaround times specifically for Tokyo Marui Servicing. 

What is your returns period?

Our returns period is 14 days from when you initally recived the item, if you no longer want the item you can return it to us with the origional packaging. However, we will be unable to refund your postage.

How long is your warranty period?

The warranty period for all items we sell is one month from the receipt of your product. We can replace your product if it was received damaged or broken through normal use, but not if it was through user error. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss replacement or the fixing of your item.  Please Note this warranty does not cover items which require some kind of installation in or on a gun, if these break during or after installation this is deemed as user error as we have no way of knowing how it was installed that may have caused it to fail, thus we can only warranty internal AEG parts if installed by our workshop.  

How do I arrange a return?

To arrange a return please contact us via Telephone and we will talk you through the steps required to return your items. This typically means explaining your reason over phone or email and returning it to us. If the product is faulty, you will receive a refund for the cost of your post.

Can I cancel orders which have not been dispatched?

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01205460385 between 9:00am and 7:00pm

What is your returns address?

Our returns address has recently been updated.

Eagle6 Ltd
Unit 3, Abbissgate
Sutterton Enterprise Park
United Kingdom

How can I contact you?

You can contact our order processing department using the following options:

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