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Frequently Asked Questions

Frequently Asked Questions

Frequently asked Questions

What is you workshop's turnaround time?

Typically its 1 week, you can call us on 01205460385 to check to see how busy our workshop is, but you can pretty much assume at any moment there is at least 1 - 5 guns in at our workshop waiting to be done.  We always recommend you contact us to see if there is a slot available to work on your gun.  No gun is a simple fix, each gun requires research and parts sourced sometimes even turning into a project that even requires us to make bespoke parts.  If anyone says gun repairs are easy they are simply basising of a complete lack of experience working in the industry at a large volume.  

What are your workshop's capabilities?

We specialise in Tokyo Marui guns with, a specialty for the Next Generation Range of A.E.G's. We are happy to work on any gun from the Tokyo Marui range as a Tokyo Marui Service Center. If you are a local airsofter to this store, we will work on other brands to help you out. We would recommend you come in a speak to us, this greatly depends on workshop's availability. We have spent a substantial amount of time, and money making sure we have laid the foundations for fast turnaround times, specifically for Tokyo Marui Servicing with our huge range of original parts.

We also support G&G and other brands.  Its really best to contact us to see if we have space available.

Can i request or Pre-Order TM parts?

Unless you have proof of purchase of a gun from us which is specifically the model your looking for parts for we can't expedite the parts sourcing other than just waiting for it to naturally restock.  Its painfully difficult sourcing tm parts unfortunately and very much an "service" we offer as opposed to ordering and selling like normal products.  We highly suggest you contact the retailer you brought your gun from and see if they can help you.  Its certainly something if you had brought from us that we would try our very best to source the parts you need.  Another great reason to buy from Eagle6

Im after an Original Toyko Marui part which you never seem to have in stock?

Unless you have proof of purchase of a gun from us which is specifically the model your looking for parts for we can't expedite the parts sourcing other than just waiting for it to naturally restock.  Its painfully difficult sourcing tm parts unfortunately and very much an "service" we offer as opposed to ordering and selling like normal products.  We highly suggest you contact the retailer you brought your gun from and see if they can help you.  Its certainly something if you had brought from us that we would try our very best to source the parts you need.  Another great reason to buy from Eagle6

Can you get other brands than Tokyo marui parts?

Unless you have proof of purchase of a gun from us which is specifically the model your looking for parts for we can't expedite the parts sourcing other than just waiting for it to naturally restock.  Its painfully difficult sourcing tm parts unfortunately and very much an "service" we offer as opposed to ordering and selling like normal products.  We highly suggest you contact the retailer you brought your gun from and see if they can help you.  Its certainly something if you had brought from us that we would try our very best to source the parts you need.  Another great reason to buy from Eagle6.  

What is the Eagle6 Support Promise And why can you source parts that other cant?

This is a Parts finding service and gun repair service we offer to all customers who buy their guns from eagle6 whatever the brand. If a part breaks on your gun, and it's out of warranty, then we will help you find this part and ideally order it in for you, we can also fix any gun problem in our experienced workshop. Most OEM parts in small quantities cost us money rather than making us money to get, on many levels including labour/time, cost and shipping, we try and reserve it for an emergency which is why we usually add normal customers requests to an order list and get them in our own time, most customers want parts straight away, and we just cant offer this to anyone who hasn't brought a gun from us and that gun needs to be the one your asking for parts for to prevent abuse of our customer service. Selling guns is tough, there are some huge companies out there selling at extremely competitive prices, some even selling at a loss to drive sales, and to undercut the competition. We are a small family run business, we only have our customer service to offer customers which takes time and money. We personally think we are worth the extra premium on a gun sale for the extra "guaranteed" long term support and knowledgable person at the other end of the phone for your gun. Both from our now world famous workshop skills, or from our equally world renowned TM parts service.

What is your returns period?

Our returns period is 14 days from when you initially received the item. If you no longer want the item, you can return it to us with the original packaging, however, we will be unable to refund your postage.  All fault product enquires must be done within the 14 days period, or 28 days for RIF Purchases.

How long is your product warranty period ?

The warranty period for all items we sell is 28 days from the receipt of your product. We can replace your product if it was received damaged or broken through normal use, but not if it was through user error or installation. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss a replacement, or the fixing of your item. Please note this warranty does not cover items which require some kind of installation in, or on a gun. If these break during, or after installation, this is deemed as user error as we have no way of knowing how it was installed, that may have caused it to fail, thus we can only warranty internal AEG parts if installed by our workshop and even then its only for 28 days. 

How long is your R.I.F warranty period ?

Our no "bullshit" warranty period for all R.I.Fs we sell is 28 days from the receipt of your product, this will fix any issue with your gun at our cost.  This should be plenty of time to test and use your product to make sure it's not faulty.  If you don't test in this period it's not our fault, you have a responsibility to make sure you purchase is correct and working.  We offer, on top of this, a separate Eagle6 Support Promise. If you purchase a R.I.F from Eagle6, we promise to ALLWAYS help you find the part you need in the quickest amount of time possible, even if we need to remove a part from a brand new gun in stock to make this happen.  In our experience, most customers don't want something for nothing, their biggest issue if a gun breaks are that it's fixed in a FAST amount of time and that it doesn't happen again to affect your gaming time.  You should always consider when buying a RIF from a retailer, whether, or not they will be able to help you service that rif long term or if there warranty actually covers your gun, becuase most do not if there is ANY modifications.  If you wouldn't use their workshop services to service the gun or they offer no workshop or knowledge to go with the guns they are selling then why are you buying from them when you obviously dont trust them to carry out any warranty work.   We will have your back for as long as you own the RIF, making sure it never becomes something you can't repair, this may cost money after 28 days but money isn't everything.  The quality of work done and getting back into the game fast is in our opinion much more important to airsofters.  You can phone us any time for information on your gun and you know you will get through to someone with years of knowledge on TM guns and we can work out a way to get you back into action.  We are a little more expensive as a small store but we make up for that with great support long term and excellent customer care, which some would argue is more important than a £10 or £20 saving on a RIF.

How do I arrange a return?

To arrange a return please contact us via Telephone, and we will talk you through the steps required to return your items. This typically means explaining your reason over phone or email, and returning it to us. If the product is faulty, you will receive a refund for the cost of your post. If the item is decided as something not covered by warranty, you will be asked to pay return postage to return the item back to you, and we won't be able to do the refund.

All returns need to be addressed to

Eagle6 Ltd

Returns

Unit 3, Abbissgate

Sutterton Enterprise Park

Sutterton

Lincolnshire

Pe202JA

United Kingdom

All returns need to be in the original packaging and returned in the condition they were sent out, unless confirmed with us otherwise before the return.

Can I cancel orders which have not been dispatched?

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01205460385 between 9:00am and 7:00pm

What is your returns address?

Our returns address has recently been updated.

Eagle6 Ltd
Unit 3, Abbissgate
Sutterton Enterprise Park
Sutterton
Lincolnshire
PE202JA
United Kingdom

How can I contact you?

You can contact our order processing department using the following options:

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